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Shipping and Refund Policy


Orders are usually processed and shipped within 3 days of initial order.

If you order during the weekend, your order will be processed the next business day.


Shipping in Canada on orders UNDER $250 is a flat fee of $15

Shipping to the U.S.A. is $15

International shipping rates are based on location & applied at checkout per customer preference. If you'd like to arrange faster shipping, please get in touch with us

Returns & Refunds

If for some reason, you don’t feel fantastic in your Eliza Faulkner purchase, we’d be happy to refund you. The return must be initiated within 7 days after receiving the item.

Please note that international returns must indicate RETURN OF GOODS NO SALE in the description/invoice so you will not get charged for duty fee, otherwise we will have to charge you.

To be eligible for a refund, your item must be a non-sale item, unused, unworn, and in the same condition your received it, with the tag on.

Send us an email at and we will provide you with our address to ship your item to.

Return costs must be covered by the customer.

Returns without confirmation will not be accepted.

Returns that requires duty charge will not be accepted.

We do not accept exchanges. All exchanges will be refunded.

Please keep in mind that sale items are all final sales.

Gift cards are non-refundable.

Sale Items

Sale items are considered as final sale.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please Note: Discount and promotional codes are not valid on sale items 


Defective item

We take good care of every item that we ship to our customers. However, if one of our products happens to be defective or broken upon receiving, please contact us as soon as possible. Please let us know within 7 days or receiving the package.

Once we receive the package, we will exchange as quickly as possible without any fees. In case the item is out of stock, we will refund you the same way that you paid.


Made-to-Order and One-Off Pieces

Please note that all 'made-to-order 'and 'one-off' products are non exchangeable or refundable at any time. If you have any questions please do not hesitate to contact us.


Gift Cards

Please note that gift cards are non-refundable. Gift cards do not expire, and can be used for cash value on anything at
Gift cards are not redeemable at third-party retailers.

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